Return and refund policy

At CASA Y, your satisfaction is our top priority. We understand that sometimes things don’t go as planned and that’s why we offer free returns on eligible products. Please read our return and refund policy carefully to ensure a smooth process.

Eligibility for Returns

Eligible Items: To be eligible for a return, items must be:

  • Unused, unworn, and in their original condition.
  • Returned in the original packaging.
  • Returned within 10 days of the delivery date.

Return Process

  1. Initiate a Return: To start a return, please contact us at with your order number and the reason for the return.
  2. Receive Return Instructions: We will provide you with detailed instructions on how to send your items back to us.
  3. Free Shipping Label: Once your return request is approved, we’ll email you a prepaid return shipping label. Simply print it out, attach it to your package.
  4. Ship Your Item: Package the item securely and drop it off at the designated shipping carrier.


Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Rejected Refunds: If your return is rejected due to not meeting the eligibility criteria, we will notify you, and the item will be sent back to you at your expense.


We do not offer direct exchanges. If you're not satisfied with our product(s), please return the original item(s) for a refund and place a new order for the desired item(s).

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at with your order number and a photo of the item. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions about our return and refund policy, please reach out to us at

Thank you for shopping with CASA Y. We appreciate your understanding and look forward to serving you again!